Update the Monitoring Agent

This document explains how to upgrade the 360 Monitoring Agent.

Update

To upgrade to the latest version of agent360, run the following command:

pip3 install agent360 --upgrade

After the upgrade is finished, restart the agent with the following command:

service agent360 restart

Your server will now use the latest version of agent360.

Updating fails with the error

Installing or updating agent360 fails with the error, and the server is running Ubuntu 24.04/Debian 13

pip3 install agent360 --upgrade
error: externally-managed-environment
This environment is externally managed.
You can override this, at the risk of breaking your Python installation or OS, by passing --break-system-packages.
hint: See PEP 668 for the detailed specification.

This is a change in how newer Ubuntu/Debian releases handle Python packages.
These versions implement PEP 668, which marks the system Python as externally managed and blocks pip from installing or upgrading packages system-wide. This protects packages managed by APT from being broken by pip.

Execute the update command with the --break-system-packages flag:

pip3 install agent360 --upgrade --break-system-packages

Update Windows version

Download the latest version from GitHub repository and execute it with /nohello /verysilent parameter.

SetupAgent360-v1.3.5.exe /nohello /verysilent

After the upgrade is finished, restart the agent service. Service could be found in Windows Administrative Tools -> Services. Or restart by using the command in CMD:

net stop Agent360 && net start Agent360